Cancellation Policy

At Potter Plastic Surgery & Med Spa, we value your time and ask that you respect our scheduling policies to help us serve all clients effectively. Please review the following guidelines: Cancellations: 48-Hour Notice: To cancel an appointment without penalty, please provide at least 48 hours' notice. Cancellations within 48 hours require a call to our office. Cancellations Without Notice: Appointments canceled within 48 hours or with insufficient notice may result in a rescheduling fee. Rescheduling: Before 48 Hours: You may reschedule appointments online or by calling us, provided it’s more than 48 hours before the scheduled time. Within 48 Hours: Rescheduling requests within 48 hours must be handled by phone. No-Show & Excessive Rescheduling: No-Shows, Excessive Rescheduling (2+ instances), or Multiple Cancellations (2+) will incur a $100 rescheduling fee. This fee is non-refundable under any circumstances and will only apply to the treatment cost on the rescheduled day. If the rescheduled appointment is not attended for any reason, the payment is forfeited. The rescheduling fee must be paid at the time of scheduling with a credit card. Thank you for your understanding and cooperation. We’re committed to ensuring a smooth experience for all our clients!