We collect personal information through several forms and tools on our website, including:

• Contact Forms: We collect your name, email, phone number, and other basic contact details when you reach out to us through a contact form.

• Appointment Booking: We collect information necessary to schedule consultations or services, including your name, phone number, and email.

• Product Orders: We collect shipping details such as name, mailing address, phone number, and email to fulfill physical product orders.

• Live Chat: Visitors may voluntarily provide personal or sensitive information through our live chat feature. While we do not request medical information through this feature, users may choose to share it.

• Job Applications: When applying for positions through our site, applicants may provide personal details including name, email, phone number, birth date, physical address, and supporting documents (e.g., resumes).

• Adobe Sign Forms: Some forms are completed using Adobe Sign. Users must accept Adobe’s Terms & Conditions before submitting any information.

We use the personal information we collect for the following purposes:

• To schedule and manage appointments, including sending confirmations, reminders, and follow-ups via text or email.

• To fulfill product orders and provide status updates.

• To respond to inquiries and messages submitted through our contact forms or chat feature.

• To evaluate and follow up on job applications.

We do not sell or rent your personal information. Your data is used solely for professional and operational purposes in connection with your experience with our practice.

Our website uses cookies and similar tracking technologies to support functionality, measure engagement, and inform marketing strategies. We use the following tools:

• Google Analytics: Collects data such as user location, time on site, and behavior to help us analyze and improve our website. Conversion tracking is also enabled.

• Wix Analytics: Offers integrated reporting on traffic and user activity.

• Google Sign-In: Allows users to sign in using their Google account credentials. This process is governed by Google's terms and privacy policy.

• Meta/Facebook Tools: We may use Meta Pixel or similar tools in the future to improve ad targeting and campaign tracking.

Cookies may be used to store preferences and facilitate analytics. Users will be presented with a cookie consent banner upon visiting our site, enabling them to manage their preferences.

Although our website is not intended to collect protected health information (PHI) as defined by HIPAA, we recognize that some users may choose to provide sensitive health details through forms or chat features.

We implement reasonable administrative, technical, and physical safeguards to protect all submitted data. Information sent through the site is encrypted via HTTPS and stored securely within the Wix platform or Adobe Sign, depending on the method of collection.

We encourage users not to share detailed medical information through online forms or chat. For medical matters, please contact our office directly via phone or in person.

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• The right to access your personal data

• The right to correct or update your information

• The right to request deletion of your data, subject to legal retention obligations

• The right to withdraw consent for communication

• The right to object to or restrict specific processing activities

• The right to receive a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided below. We may request verification of your identity before processing your request.

We do not sell personal data. If we work with third-party providers, those relationships are managed through appropriate contracts and confidentiality agreements.

If you have any questions about this Privacy Policy, your personal data, or your privacy rights, please contact us at:

Potter Plastic Surgery & Med Spa
3012 Broadway Ave, Hays, KS 67601
Hays, KS 67601
Phone: (785) 301-2250
Email: patientcare@pottercosmeticsurgery.com

We will respond to your request promptly and professionally.

This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.